Return & Refund Policy

Last updated: November 10, 2026 · Applies to customers in Pakistan

This Return & Refund Policy applies to purchases arranged through HeavenSofTech. Because most orders are confirmed on WhatsApp, eligibility is reviewed case by case with proof of purchase and product condition.

1. General Policy

• Inspect your product on delivery or pickup whenever possible
• Returns are accepted for defective, damaged, or incorrect items confirmed by our team
• Products must be returned in original packaging with accessories (charger, box, manuals, etc.) unless a defect prevents this
• Courier return arrangements may apply for customers outside our local city

2. Return Window

Contact us within 3–7 days of receiving the product. Timelines may vary by product type, sealed accessories, and brand warranty terms in Pakistan.

3. Non-Returnable Cases

• Damage from misuse, liquid damage, or unauthorized repair
• Opened sealed software or hygiene-sensitive accessories (unless dead on arrival — DOA)
• Items without WhatsApp order confirmation or payment proof
• Change-of-mind returns after successful delivery, unless agreed in writing

4. Replacement & Refunds

After verification, we may offer:

• Replacement with the same product (if in stock)
• Exchange or store credit toward another item
• Refund via original payment method (bank transfer, JazzCash, etc.) where applicable

Refund processing depends on your bank or wallet provider timelines in Pakistan.

5. Warranty

Manufacturer or brand warranty (if included) follows the brand's official terms. We help guide you through the warranty process after purchase.

6. How to Request a Return

1. Message us on WhatsApp with order details and clear product photos or video
2. Our team confirms eligibility and next steps
3. Follow return/replacement instructions including courier or drop-off details